Effective Date: 25 January 2025

At Sonnet & Vine (“we,” “our,” or “us”), your privacy matters. We are committed to protecting your personal information and handling it with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and other relevant regulations.

By visiting or using our website, you agree to the practices described in this Privacy Policy.

1. Introduction

Sonnet & Vine is committed to maintaining the confidentiality of your personal information and to being transparent about how your data is collected, used, and protected.

2. Personal Information We Collect

We may collect personal information directly from you, as well as through automated technologies when you interact with our website.

This may include:

Device Information
Information about your device and browser, including your IP address, time zone, browser type, and cookies installed on your device.

Order Information
Information you provide when placing an order, including your name, billing address, shipping address, payment details, email address, and phone number.

Other Information
Information submitted through contact forms, email subscriptions, customer service enquiries, or other communications with us.

We may collect this information using:

  • Cookies — small data files stored on your device, often including an anonymous unique identifier
  • Log files — records of actions occurring on the website, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps
  • Web beacons, tags, and pixels — electronic technologies used to understand browsing activity and improve website performance

3. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfil your orders
  • communicate with you regarding your order, account, or enquiries
  • send updates, promotional communications, and marketing materials where permitted
  • improve our website, services, and customer experience
  • detect, prevent, and assess potential fraud or security risks
  • provide relevant advertising and marketing based on your interests
  • comply with legal, regulatory, and operational obligations

4. Sharing of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business effectively, including:

  • service providers that assist with website hosting, payment processing, shipping, customer support, and business operations
  • advertising and analytics partners to help us improve website performance and deliver more relevant advertising
  • regulatory authorities or law enforcement bodies where disclosure is required by law

We do not sell your personal information to third parties.

5. Protection of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

  • secure servers
  • encrypted transactions
  • restricted access to personal data
  • regular security monitoring and review

While we take data protection seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights in relation to your personal information, including:

Access and Correction
You may request access to the personal information we hold about you and ask that it be corrected if inaccurate or incomplete.

Deletion
You may request that we delete your personal information, subject to any legal, regulatory, or operational obligations requiring us to retain it.

Data Portability
If applicable under relevant law, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Opt-Out
You may opt out of marketing communications or certain targeted advertising activities at any time.

To exercise any of these rights, please contact us at support@sonnetandvine.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand website usage, improve functionality, and support our marketing efforts.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

Where applicable, we honour legally recognised privacy preference signals and adjust our data practices accordingly.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, regulatory, and operational reasons.

Where you request deletion of your personal information, we will respond in accordance with applicable law, subject to any obligations requiring continued retention.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or regulatory obligations.

Any updates will be published on this page, and the revised Effective Date will be updated accordingly.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Email: support@sonnetandvine.com

Address:
95B Station Street
Penrith, NSW 2750
Australia

Final Note

By continuing to use sonnetandvine.com, you acknowledge that you have read and understood this Privacy Policy.