Refund policy

Last updated: 15 July 2026

We want our returns terms to be clear before you order. Our change-of-mind options depend on the destination because our fulfilment partner does not currently provide return services outside the United States. Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Change-of-mind returns

Orders delivered in the United States

Eligible unworn clothing may be returned if you contact us within 7 days after tracking shows the complete order has been delivered. Approved items must be sent within 7 days after return instructions are issued.

• Items must be unworn, unwashed and unaltered.
• Original tags and clear garment packaging must remain intact.
• Return shipping is the customer’s responsibility.
• Original shipping and handling charges are not refundable.
• We do not offer direct exchanges. A new order can be placed after an approved return.

Orders delivered outside the United States

We do not currently accept returns for change of mind, including where the correct item was supplied but the customer changes their mind about size, colour or style. Please review each product’s measurements and details carefully before ordering.

Faulty, damaged or incorrect items

If an item is faulty, damaged, unsafe, materially different from its description, or not the item ordered, contact admin@sonnetandvine.com as soon as reasonably possible. Include your order number and clear photographs where available.

Where Australian Consumer Law applies, you may be entitled to a repair, replacement or refund depending on the circumstances. For a major failure, you may be entitled to choose a replacement or refund. Approved refunds are returned to the original payment method. We will cover reasonable return costs where required by law.

Final-sale and hygiene exclusions

Items clearly marked final sale are not returnable for change of mind. Hygiene-sensitive items may also be excluded. These exclusions do not affect statutory rights for faulty, unsafe or incorrectly described goods.

How to request assistance

Email admin@sonnetandvine.com with your order number, the item concerned, the reason for your request and photographs where relevant. Please wait for return instructions before sending anything. Do not return items to the address printed on the parcel unless we specifically instruct you to do so.

Refund timing

Once an approved return has been received and assessed, we will confirm the outcome by email. Payment-provider processing times may apply after a refund is issued.