Privacy policy

Effective date: 15 July 2026

Sonnet & Vine respects your privacy. This policy explains how we collect, use and disclose personal information when you visit sonnetandvine.com, subscribe to marketing, contact us or place an order.

Information we collect

We may collect contact, billing, delivery and order information; communications you send us; marketing preferences; and device, browser, IP address, cookie and website-usage information. Payment information is processed by our payment providers and is not stored in full by Sonnet & Vine.

How we use information

We use personal information to operate the store, process and fulfil orders, provide support, prevent fraud, improve the website, meet legal obligations and send marketing where you have consented or where otherwise permitted by law.

Service providers and disclosure

We disclose information where reasonably necessary to providers including Shopify, payment processors, fulfilment and delivery partners, customer-support services, analytics and advertising services, and professional advisers. We may also disclose information where required by law. Shopify may process customer data to provide and improve its services, including personalisation and advertising features, subject to Shopify’s terms and privacy practices.

Cookies and advertising

We use cookies and similar technologies for essential store functions, analytics, personalisation and marketing. Where required, a consent banner allows you to manage non-essential cookies. Browser settings and recognised privacy signals may also affect tracking.

International processing

Our providers may process or store information outside Australia, including in the United States. We take reasonable steps to use providers with appropriate privacy and security safeguards.

Marketing choices

You can unsubscribe from marketing emails using the link in an email or by contacting us. Transactional messages about an order may still be sent.

Access, correction and deletion

Depending on applicable law, you may request access to, correction of or deletion of personal information, or object to certain processing. Some information may need to be retained for legal, accounting, fraud-prevention or transaction purposes.

Security and retention

We use reasonable safeguards and retain information only for as long as reasonably necessary for the purposes described above. No transmission or storage system can be guaranteed completely secure.

Contact

Email admin@sonnetandvine.com.

Sonnet & Vine
95B Station Street
Penrith NSW 2750
Australia

We may update this policy when our practices or legal obligations change. The effective date above will be updated.