Shipping policy
At Sonnet & Vine, we are committed to delivering your order with care and as efficiently as possible. We work with trusted shipping partners to offer reliable delivery worldwide. Please note that all delivery timeframes are estimates and may vary due to customs processing, carrier delays, public holidays, and peak periods.
Estimated Delivery Times
Australia, New Zealand, United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia
Estimated delivery: 10–20 business days
Processing time: 3–5 business days
Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, UAE, and other destinations
Estimated delivery: 20–30 business days
Processing time: 3–5 business days
Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa
Estimated delivery: 20–49 business days
Processing time: 3–5 business days
Please allow additional time during busy retail periods, public holidays, or where customs clearance is required.
Express Shipping
For selected destinations, express shipping may be arranged through DHL, FedEx, Aramex, UPS, or an equivalent courier service.
If you would like to request an express shipping quote, please contact us at support@sonnetandvine.com as soon as your order is placed. Express shipping fees generally range from USD $30–$50 per item, depending on the destination and carrier.
Order Processing
Orders are typically processed within 3–5 business days. This includes order review, quality checks, packing, and dispatch preparation.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Order Cancellations
If you need to cancel an order, please contact us at support@sonnetandvine.com within 5 hours of placing it.
As we begin processing orders promptly, cancellation requests submitted after this period may not be possible. Once an order has entered processing or has been dispatched, it can no longer be cancelled.
Undeliverable Orders
Please ensure your shipping information is entered accurately at checkout. Sonnet & Vine cannot be held responsible for delivery issues resulting from incomplete or incorrect customer details.
An order may be considered undeliverable in situations including:
- refusal of delivery
- failure to collect the parcel
- incorrect or incomplete address details
If an order is returned to us as undeliverable for any of the above reasons, a restocking and reshipping fee of 30%–50% of the item value may apply.
Multiple Shipments
To ensure safe and efficient fulfilment, some orders may be shipped in multiple parcels. This may occur due to packaging requirements, weight restrictions, or product availability.
Where applicable, separate tracking details will be provided for each shipment.
Order Tracking
Once your order has been dispatched, tracking details will be sent to you by email.
If you have not received tracking details within 6 business days of placing your order, please contact support@sonnetandvine.com and our team will assist you.
Need Assistance?
For any shipping-related enquiries, please contact us at support@sonnetandvine.com. We are here to assist you and ensure your experience with Sonnet & Vine is smooth from order to delivery.
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At Sonnet & Vine, each order is prepared with care and attention to detail. We are committed to delivering your pieces as smoothly and efficiently as possible, with trusted shipping partners supporting worldwide delivery.