Frequently Asked Questions

The United States is our primary market. We also support selected international destinations where both the address and products are accepted at checkout. Checkout is the final confirmation of availability.

Yes. Complimentary standard shipping is currently provided for accepted United States orders and is also currently shown for other supported destinations. Checkout confirms the final shipping cost.

Allow approximately 5–10 business days for United States delivery, although United States-stock products may arrive in approximately 2–5 business days. Current estimates are 8–14 business days for Canada and New Zealand, 7–12 for Mexico, 8–16 for Australia and 11–16 for Pakistan. All timeframes are estimates.

Yes. Tracking is emailed when available. It may take several business days to begin updating after a label is created, and items may arrive separately.

Email admin@sonnetandvine.com as soon as possible. We will try to help, but changes or cancellation are not guaranteed after processing begins.

For eligible orders delivered in the United States, contact us within 7 days after the complete order is delivered and send the approved return within 7 days after instructions are issued. Outside the United States, we do not currently accept change-of-mind returns.

For an eligible change-of-mind return, return shipping is the customer’s responsibility. Where an item is faulty, damaged or incorrectly supplied, reasonable return costs are handled as required by applicable law and our Refund Policy.

Contact us as soon as reasonably possible with your order number and photographs where available. Statutory consumer rights, including Australian Consumer Law rights where applicable, are not limited by our change-of-mind policy.

We do not currently offer direct exchanges. Where a return is approved, a new order can be placed separately.

Duties and import taxes are not currently collected at checkout. The recipient may be charged by the destination country or carrier.

Payments are processed through Shopify’s secure checkout and the payment methods displayed at checkout.